Why are we consulting?
We want your views on various policies that relate to how we manage your housing.
We are consulting with you because we think it’s important to get the views of our residents when we look to amend or update the way we work in areas that will have an impact on your housing or that of our future residents.
The consultation period
The consultation period starts on Saturday 27th June 2020 and will finish on Sunday 12th July 2020.
How can you let us know your views?
Within each area of consultation there is a link to an online feedback form. On completion, this form will be forwarded to a member of the team and reviewed. If we need further information from you to fully understand your feedback, we will get in touch.
Once the consultation period has closed, we will review all feedback and provide all residents with a summary of the feedback received and our response.
Please ensure all feedback is sent by 12th July 2020.
What area would we like your feedback on?
We would like you to provide feedback on seven key housing management policies which have recently been reviewed and our tenancy agreement.
These have been updated to take into account best practice and feedback we’ve received from residents over the last few years.
Anti-Social Behaviour Policy
This policy has been re-written to include harassment and provide clear guidance on how we deal with anti-social behaviour.
This policy has been updated to comply with the requirements of the General Data Protection Regulation (GDPR) and the people responsible for managing and maintaining our CCTV systems.
Data Protection Policy
This policy has been updated to comply with the requirements of the General Data Protection Regulation (GDPR).
Rent Collection Policy
This was previously our rent arrears policy which has now been expanded to set out our approach to collection of rent and dealing with arrears.
Repairs & Maintenance Policy
We have made some housing keeping amendments to this policy.
Safeguarding & Select Policy
This policy has been updated to include some best practice guidelines as defined by the City & Hackney Safeguarding Partnership.
Smoke Free Policy
This sets out our approach to providing a smoke free environment within our developments.
We’d love to hear your thought on the changes to this agreement. Please click the link below to give us your feedback.
Our Assured Shorthold Tenancy (AST) Agreement has been updated in accordance with the Tenancy Standard issued by the Regulator of Social Housing.
It has also been updated to reflect feedback from residents in the management of their tenancy and current best practice guidelines. It is written from a Plain English perspective.
As an existing resident your AST will not change. The new AST will be used for all future residents of HYELM
Are you eligible?
74 of the 125 bed spaces are reserved for key workers. If you are a key worker, you can find out more and register your interest using the London Mayor’s Share to Buy website.
To be eligible for one of the remaining 51 places, you must meet the following criteria.
Please select all that apply.